FAQs

What is the advantage of an aluminum outdoor product?

Aluminum is the ideal metal for an outdoor structure. It doesn't rust and can be protected from corrosion through anodization or coating. It is lightweight and visually appealing. The chemical process of anodization creates rich colors that have a life of their own as they change with the daylight. An added benefit is that these colors will never need repainting.

Why should I buy my aluminum products from Japan?

Japan leads in profile aluminum fabrication, with Sankyo Tateyama Inc. developing a range of aluminum systems since the 1970s. Their product quality is unmatched worldwide.

Each individual aluminum profile used to complete our product is extracted from the highest-grade aluminum and undergoes meticulous cleaning, straightening, anodization, coating, inspection, and assembly.

Because of the long history of aluminum fabrication in Japan the modern designer gates and fences, carports, and patio covers come in many sizes, styles, colors with amazing options.

How long will it take to get my product?

Our Japanese aluminum products are only created after we order them. A highly automated manufacturing system is meticulously organized to produce an astonishing array of aluminum outdoor products. The manufacturing process takes about four weeks. Shipping the product to your home will depend on the location of the site and range anywhere from one to two months.

Who will install my product?

Maggie Kunkel, who relocated from Hawaii to Minnesota in 2021, can no longer supervise the installation process. However, she will be personally available to assist you and your contractor with any technical information required to ensure the successful completion of the project.

The installation process is straightforward because the product is delivered as a DIY construction kit, containing all the necessary components. Every hole is pre-drilled and every screw is provided. So far no one has ever failed to successfully complete a project.

What is the warranty on these products?

The quality of all Japanese products is unmatched all over the world and for a Japanese citizen, warranties are not a big concern. The standard warranty in Japan is one year.

After working with these products since the late 90s, Kunkelworks USA has only extremely satisfied customers. We have never received a warranty claim and are comfortable in extending a lifetime warranty of 25 years on the metal parts and 10 years on the polycarbonate panels. (Only in extremely sunny climates might the blue smoke heat-cut polycarbonate panel need replacement after many years of outstanding service.)

This warranty excludes events caused by natural disasters, such as hurricanes or earthquakes, etc. In such cases, homeowners insurance should be utilized to repair or replace the product.

Can I get replacement parts for my product in the future?

Yes, individual profiles or polycarbonate panels that might get damaged can be replaced. The basic colors and structure of most products has not changed over the last 30 years.